Sales Policy for Nova Digital Rise

Effective Date: December 19, 2024

At Nova Digital Rise, we are committed to providing you with high-quality products and a seamless shopping experience. Our Sales Policy outlines the terms and conditions of sales, including product details, payment methods, shipping, and customer responsibilities. By purchasing from our website, www.novadigitalrise.com, you agree to adhere to the following sales terms and conditions.

1. General Terms

1.1 Eligibility to Purchase
To make a purchase on our website, you must be at least 18 years of age or have the consent of a parent or legal guardian. By completing a purchase, you confirm that you meet the age requirement and are authorized to enter into a legally binding contract.

1.2 Product Availability
While we strive to keep our product offerings updated, all items listed on the Website are subject to availability. In the event that a product is out of stock after an order is placed, we will notify you as soon as possible and offer a refund, exchange, or alternative product.

1.3 Product Descriptions
We make every effort to provide accurate and up-to-date information about our products, including specifications, images, and descriptions. However, we cannot guarantee that all information displayed is completely accurate, error-free, or current at all times. Product colors may vary slightly due to different monitor settings or lighting conditions.

2. Ordering Process

2.1 Placing an Order
By placing an order through the Website, you are submitting an offer to purchase a product. All orders are subject to acceptance by Nova Digital Rise, and we reserve the right to reject any order at our discretion. You will receive an order confirmation via email once we have received your order. Please review the order details carefully before submitting.

2.2 Order Confirmation
An order confirmation email is sent after your purchase is complete. This email confirms the details of the products you purchased, including the total amount, billing and shipping information. Please check your confirmation email and notify us immediately of any discrepancies. Please note that an order confirmation does not constitute an acceptance of your order, and we retain the right to cancel orders.

2.3 Pricing and Payment
All prices on the Website are listed in U.S. Dollars (USD) and are exclusive of shipping fees and applicable taxes unless otherwise stated. Nova Digital Rise reserves the right to change prices at any time without prior notice.

Payment for orders must be completed using the methods available on our website, which include credit/debit cards, PayPal, or other third-party payment gateways. If the payment is not successfully processed, your order may be canceled.

2.4 Order Modifications and Cancellations
Once an order is submitted, it may not be modified or canceled unless it has not yet been processed for shipment. If you need to make a change or cancel your order, please contact our customer service team as soon as possible.

3. Shipping and Delivery

3.1 Shipping Costs
Shipping costs are calculated during the checkout process based on your delivery address and the products in your order. Please note that all shipping fees, taxes, and customs duties (for international orders) are the responsibility of the customer.

3.2 Shipping Methods and Times
We offer several shipping options, including standard and expedited shipping. Delivery times may vary based on your location and the shipping method selected. Please allow additional time for orders during peak seasons or in the event of unforeseen delays.

Standard Shipping: Estimated delivery time is 5-7 business days from order processing.
Expedited Shipping: Estimated delivery time is 2-3 business days from order processing.

These are estimated delivery times, and actual delivery may vary.

3.3 International Shipping
We currently offer international shipping to select countries. International shipping fees and delivery times will vary depending on the destination. Customers are responsible for all import duties, taxes, and fees.

3.4 Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status. If you have not received your tracking number or experience any issues with tracking, please contact our customer service team for assistance.

4. Returns and Exchanges

4.1 Return Eligibility
At Nova Digital Rise, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your product, you may return it within 30 days of receipt for a full refund or exchange.

To be eligible for a return, the item must be:

  • Unused, in original condition
  • In its original packaging with all accessories and documentation

Items that are damaged, altered, or not in resellable condition may not be eligible for a return or exchange.

4.2 Return Process
To initiate a return, please contact our customer service team at info@novadigitalrise.com or call 423-345-3871. You will be provided with return instructions, including the return address and any necessary forms to complete your return.

Please note that return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.

4.3 Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. Refunds will be processed to the original payment method within 7-10 business days. Please allow additional time for processing, especially during peak seasons.

4.4 Exchanges
If you would like to exchange an item for a different product or size, please indicate your preference when initiating the return. Exchanges are subject to product availability.

5. Warranty and Defective Products

5.1 Manufacturer’s Warranty
Certain products sold by Nova Digital Rise may be covered by a manufacturer’s warranty. Please refer to the product description or contact customer service for specific warranty details.

5.2 Defective Products
If you receive a defective or damaged product, please contact us immediately. We will provide you with a prepaid return label and process a full refund, replacement, or exchange based on your preference.

6. Customer Responsibilities

6.1 Accurate Information
It is the customer’s responsibility to provide accurate billing, shipping, and contact information when placing an order. We are not responsible for delays or issues that arise due to incorrect information provided by the customer.

6.2 Delivery Issues
In the event that your order is undeliverable or returned due to incorrect shipping information, you may be charged additional fees for reshipment. Please ensure that your shipping address is accurate to avoid these issues.

7. Limitation of Liability

To the maximum extent permitted by law, Nova Digital Rise is not responsible for any damages, including but not limited to indirect, incidental, or consequential damages arising from the use of our Website or products. In no event will our liability exceed the amount paid for the product in question.

8. Fraud Prevention

8.1 Payment Security
We use industry-standard encryption to process payments securely and protect your personal and payment information. However, we cannot be held responsible for any fraudulent transactions that occur through third-party payment processors.

8.2 Fraudulent Orders
If we detect any fraudulent activity, we reserve the right to cancel the order, withhold shipment, and take appropriate legal action if necessary.

9. Governing Law and Dispute Resolution

9.1 Governing Law
These sales terms are governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of law principles.

9.2 Dispute Resolution
In the event of a dispute, we encourage you to first contact our customer service team. If the dispute cannot be resolved informally, you agree to submit to binding arbitration in accordance with the rules of the American Arbitration Association.

10. Contact Us

If you have any questions regarding this Sales Policy or need further assistance, please contact us: